Business Execution

Meeting Business Needs

Candid Partners management professionals are experts at driving fundamental business change. We help clients engage with their customers more effectively, operate their businesses more efficiently, and drive revenue with more precision and profit.

Do Business Better

Your business moves fast. Keeping pace with rapidly shifting customer demands and competitive pressures requires technology-based solutions. However, implementation is often hindered by complexity and difficulty integrating these solutions into processes and culture. Candid Partners can help. Our team has the experience to develop a cohesive, tailored strategy to make your organization quick and nimble.  

Engage more precisely

Meet customers where they are, when they need you, and with more relevance through:

  • Better understanding of the customer lifecycle
  • Customer analytics, segmentation, and demographics
  • Informed view of customer experience
Operate more efficiently

Execute process and functional changes required for a more nimble business, including:

  • Business case development
  • Change management
  • Organizational structure
  • Process analysis and design
  • Profitability analysis
Promote more powerfully

Harness the potential of big data through analytics to streamline and enhance:

  • Campaign management
  • Digital marketing
  • eCommerce
  • Loyalty and rewards programs
  • Marketing analytics
  • Pricing
  • Product lifecycle planning
  • Proximity marketing
  • Social media outreach

Proactive Churn Management (PCM)

Client: Global Communications Company

When faced with intense competitive pressure due to disruptive changes in the entertainment industry, our client formed a Proactive Churn Management group to boost loyalty. We helped them face challenges scaling and optimizing their efforts, resulting in:

  • Scaled capacity of proactive customer touches by 10x in 4 years
  • Savings of $3 million per year in call center costs
  • Significant improvements to retention and the number of “saved” customer accounts
Download Case Study